FAQ

 

  • After I order, how long will it take to reach me?

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    1-3 business days. Some States will receive shipments up to 4 business days after ordering. Since Fedex Ground does not deliver on weekends, orders are shipped out only on Mondays,Tuesdays, and Wednesdays to ensure they arrive before the weekend. Any order placed after 9:00 a.m. on Wednesdays will be shipped out the following Monday morning. During holidays and especially Christmas time, Fedex has block out dates when they do not operate. To ensure you order arrives before Christmas 2020, the cut-off date to order is the 18th of December. 

  • How much does shipping cost. Is there a minimum order amount to qualify for free shipping?

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    Shipping is always free on our pre-selected boxes of meat such as the starter, single, or family box. The minimum order amount for custom orders is $100, and there is a $25 flat fee to ship custom orders that weigh under 20 lbs. All custom orders between 20-40 lbs have $50 shipping, and custom orders over 40 lbs incur a $100 shipping fee. 

     

     

  • How is the meat shipped? Out of Stock Items.

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    Our meat is frozen at the peak of freshness and individually portioned and packaged. All of our boxes are filled with a specific amount of dry ice that's carefully calculated based on your geographic location to ensure your meat arrives in good condition.

    You'll receive a Fedex tracking number the night your box ships. Look for your box on its due date and refrigerate as soon as possible. Halal Box requires no signature upon receiving a package. You can visit http://www.fedex.com/us/ once you have received your tracking ID to monitor exactly where your delivery is up until the moment it reaches your doorstep. 

    If items for an order are unable to ship because they are out of stock, customers will receive a refund for the undelivered items and their order will ship with the items that are available and in stock. 

  • Do I need to be home to receive my delivery?

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    In almost all cases, the box will be left at the front door of your residence. However, we recommend scheduling delivery for when you are home to ensure the meat stays fresh.

  • Is your meat Halal?

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    All of our meat is 100% Zabihah Halal and hand slaughtered. It is  sourced from independent farms and suppliers that ensure the animals are raised on a diet free of hormones, antibiotics or animal by products. The beef and lamb are grass fed, grain finished while the chickens are fed vegetables and grains.

  • What is your return policy?

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    At Halal Box we strive to make sure we not only meet your expectations but exceed them. If you are not happy with the condition of your meat when it arrives, do not hesitate to contact us so we can address any concerns immediately. All of our meat is inspected before it leaves our premises and if the quality is ever compromised during shipping, Halal Box will issue an immediate refund.